Apply Now

Smartcademia Business School

Return & Refund Policy

Return & Refund Policy

Last Review Date: March 20th, 2025

Effective Date: May 1st, 2025

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Smartcademia Business School, that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization or person that signs up to use the Smartcademia Business School Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Smartcademia Business School and use the services.
  • Service: refers to the service provided by Smartcademia Business School as described in the relative terms (if available) and on this platform.
  • You: a person or entity that is registered with Smartcademia Business School to use the Services.
  • Student: A person who has registered for courses, assessments, or any academic program at Smartcademia Business School.
  • Application Processing Fee: A one-time, NON-REFUNDABLE fee paid by prospective students during the application process.
  • Course Assessment Fee: A fee paid by students for the evaluation of their coursework at the end of each course.
  • Graduation Document Fee: A mandatory, NON-REFUNDABLE fee for students who complete their programs and are eligible for graduation, covering document preparation and shipment.
  • Express Delivery Fee: An optional, NON-REFUNDABLE fee for expedited delivery of graduation documents upon request.

This Return & Refund Policy was created with Theabcom.

Return & Refund Policy

Smartcademia Business School is an online academic institution that provides business education services. Since we DO NOT sell physical or digital products, all payments made to the institution are for educational services, administrative processes, and certification purposes. This policy specifically addresses refund-related matters concerning application fees, course assessment fees, and graduation document fees in compliance with relevant consumer protection laws and institutional policies.

Under applicable legal frameworks, educational service providers are not required to issue refunds once a service has been initiated or an administrative process has begun. By enrolling in Smartcademia Business School, students acknowledge and agree to the NON-REFUNDABLE nature of all fees. Exceptions to this policy are only made if legally mandated under UK consumer laws or in cases where an error has been made on the part of the institution, such as incorrect fee processing. However, voluntary withdrawal, failure to complete a course, or changes in a student’s personal circumstances DO NOT qualify for a refund.

Refunds

At Smartcademia Business School, all fees paid for our services are NON-REFUNDABLE. This policy aligns with UK consumer protection regulations regarding service-based transactions, particularly in the education sector. The fees charged by Smartcademia Business School are for services that involve administrative processing, course assessment, and certification issuance, which are all intangible and non-reversible processes.

Under UK law and institutional regulations, educational institutions are not required to issue refunds once an academic or administrative service has commenced. This ensures fairness, prevents financial exploitation, and maintains institutional sustainability. By submitting payment, students and applicants explicitly agree that they are purchasing a non-reversible educational service.

Additionally, SBS operates under the principle that all financial transactions are final, with funds allocated immediately for administrative processing, faculty remuneration, academic resources, and operational logistics. Therefore, all fees remain NON-REFUNDABLE. This includes but is not limited to:

  1. Application Processing Fee: This fee is NON-REFUNDABLE under any circumstances, even if the applicant withdraws their application or is not admitted.
  2. Course Assessment Fee: Once paid, this fee is NON-REFUNDABLE regardless of course completion status, withdrawal, or failure to pass the assessment.
  3. Graduation Document Fee: This fee is NON-REFUNDABLE and mandatory for all students eligible for graduation.
  4. Express Delivery Fee: If a student opts for express delivery of their graduation documents, this fee is NON-REFUNDABLE, as it is a service provided upon request.

We Follow Certain Policies to Ensure Transparency and Efficiency with Prospective Candidates and Students:

  • We DO NOT allow returns on any payments made to Smartcademia Business School.
  • We DO NOT accept any form of refund request after payment has been made.
  • Refunds are NOT given for any purchases made, including application processing, course assessment, or graduation document fees.
  • We DO NOT encourage chargebacks or payment disputes, as all fees are clearly stated as NON-REFUNDABLE before payment.
  • We DO NOT provide refunds for failure to complete a course, withdrawal, or disqualification from a program.
  • Payments for additional services such as express document shipping are NON-REFUNDABLE.

Cancellation Policy

  • Application Withdrawal: Students who choose to withdraw their application after paying the application processing fee will NOT receive a refund.
  • Course Withdrawal: If a student withdraws from a course after paying the assessment fee, NO REFUND will be issued.
  • Graduation Cancellation: If a student is eligible for graduation but later decides not to proceed, the graduation document fee remains NON-REFUNDABLE.

Your Consent

By using our website, registering an account, or making a payment, you hereby consent to our Return & Refund Policy and agree to its terms. It is the responsibility of all students and prospective candidates to review and understand this policy before making any payments.

Changes to Our Return & Refund Policy

Smartcademia Business School reserves the right to update, amend, or modify this policy to reflect changes in institutional procedures, regulatory requirements, or industry best practices. Any updates will be posted on our official website and communicated to affected parties where necessary.

In compliance with consumer protection laws and data privacy regulations, SBS ensures that all policy modifications are transparent, legally sound, and in the best interests of both the institution and its students.

It is the responsibility of students, applicants, and stakeholders to regularly review this policy to remain informed about any updates. By continuing to use our services after modifications have been made, students and applicants explicitly agree to be bound by the revised terms of this Return & Refund Policy. Should any student or applicant disagree with an updated policy, they may choose to discontinue use of SBS services, but will still be subject to the terms and conditions in effect at the time of their initial payment. 

Contact Us

For further inquiries regarding this Return & Refund Policy, students, applicants, and other stakeholders are encouraged to reach out to Smartcademia Business School through the appropriate communication channels. Our dedicated support team is available to address any concerns related to payment disputes, refund policy clarifications, or institutional financial procedures. Any inquiries must be submitted in writing to ensure transparency and accountability. Additionally, students who require legal consultation regarding refund disputes should first attempt to resolve the matter through our internal dispute resolution system before pursuing external legal action.