Certificate in Negotiations and Customer Management
This program is ideal for individuals seeking to improve their negotiation abilities and manage customer relationships effectively. The program begins with an exploration of negotiation techniques, including strategies for preparing, conducting, and concluding negotiations. Participants will learn about negotiation styles, tactics, and how to handle conflicts and achieve mutually beneficial outcomes.
Overview
The Certificate in Negotiations and Customer Management is a 3week program designed to provide participants with essential skills in negotiations and customer management. This program is ideal for individuals seeking to improve their negotiation abilities and manage customer relationships effectively. The program begins with an exploration of negotiation techniques, including strategies for preparing, conducting, and concluding negotiations. Participants will learn about negotiation styles, tactics, and how to handle conflicts and achieve mutually beneficial outcomes.
The second course focuses on customer management, covering key aspects such as customer service, relationship building, and managing customer expectations. Participants will gain insights into effective customer management practices and strategies for enhancing customer satisfaction. Throughout the program, participants will engage in practical exercises and roleplaying scenarios to apply their learning in real-world situations. By the end of the program, participants will have developed strong negotiation and customer management skills.
What you’ll learn
Upon successful completion of this program, participants will be able to:
- Apply negotiation techniques and strategies to achieve successful outcomes.
- Build and maintain strong customer relationships.
- Manage customer expectations and enhance customer satisfaction.
- Implement effective customer service practices.
Course Descriptions
NCM101A Negotiation Techniques and Strategies (2 credits)
This course covers essential negotiation techniques, including preparation, negotiation styles, tactics, and conflict resolution. Participants will learn how to conduct effective negotiations and achieve mutually beneficial agreements.
- Learning Outcome:Apply negotiation techniques and strategies to achieve successful negotiation outcomes.
NCM101B Customer Management and Service (2 credits)
Participants will explore key aspects of customer management, including relationship building, managing expectations, and enhancing customer satisfaction. The course emphasizes practical skills for providing excellent customer service.
- Learning Outcome:Implement effective customer management and service practices to build and maintain strong customer relationships.